HP today introduced three software solutions to help Communications Service Providers manage the customer experience to create greater loyalty, especially among high-value customers.

As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually received. The three solutions are: HP Service Quality Management, HP TeMIP Service Console and HP Unified Correlation Analyzer.

Watch CMEtv Program excerpts of Interviews with Roni Babikan - M-Tel, Ari Banerjee – Yankee Group, Erwan Menard – HP, Philippe Leon – HP
 

Philippe Leon, CMS, HP talks to Martyn Warwick at Telemanagement World regarding HP's launch of a new "Innovation in Customer-centric Assurance." He tells us that service providers can now focus on the quality of experience – and reduce costly defections. These new HP solutions give service providers the OSS tools they need to detect, identify and resolve problems before they affect the customer.

Yankee Group's Ari Banerjee discusses HP's latest Innovation in Customer-centric Assurance with Telecom TV's Martyn Warwick . In an increasingly competitive market, customer experience management is emerging as a top priority for service providers.

Erwan Menard talks to Martyn Warwick about HP's focus on Transforming the Customer Experience. The new solutions launched by HP at Telemanagement World, Nice focus on "Innovation in Customer-centric Assurance," Erwan gives us his take on Customer Experience Management.  

Roni Babikian of M-Tel, Bulgaria's leading Mobile Operator talks with TelecomTV's Martyn Warwick about the recent project they have undertaken with HP and the excellent customer services they have been delivering as a direct result.