“M-Tel
expects to enhance customer experience, especially for high-value corporate
users, by using the HP solutions. We believe the HP tools can help M-Tel
accelerate the identification of problems that might affect the customer
experience, and, at the same, help us increase the efficiency of our
network operations”
Roni Babikian, Head of Network Operations Center Department,
M-Tel
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“In an increasingly competitive market, customer experience
management is emerging as a top priority for service providers. With
a solid OSS background in network and service management as well as
integrated OSS/BSS, HP is ideally positioned to help service providers
evolve toward a customer-focused approach to service assurance”
Ari Banerjee, Vice President, Yankee Group
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“Customer Experience Management is like a journey it’s
all about the touch points between the end user experience and the Service
Provider. The very important announcement we are making here at Telemanagement
World is what we call “Customer-Centric Assurance,” meaning
how to make the operations work in the service provider organization
relevant to the customer experience – both Network and Services,
a consolidated view of the end user experience."
Erwan Menard, Vice President and General Manager, CMS, HP
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“Service providers can now focus on the quality of experience – and
reduce costly defections – with HP’s customer-centric approach
to service assurance, these new HP solutions give service providers the
OSS tools they need to detect, identify and resolve problems before they
affect the customer.”
Philippe Leon, Director, NGOSS Products and Solutions, CMS, HP
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